PSTL was installed on the server and when they try to log in as SA, it takes them into Utilities, which checks the version and comes back with A previous version of Microsoft Dynamics GP has been detected. To proceed, you need to upgrade your Microsoft Dynamics GP system database. Other users are currently using Microsoft Dynamics GP. You cannot update tables while anyone is using Microsoft Dynamics GP.
We found a reference to compnay -1 (Fabrikam) in the DU000020 table that was Major Version 9 (they are currently on 11) but the TWO/Fabrikam database had not been brought over during the upgrade and there was no record of it in the Company Master Table so the record was removed from the DU000020 table.
There are no errant logins when Activity, SY00800, SY00801, Dex_Lock and Dex_Session are checked. Where else would the system be seeing the previous version referenced?
As a note, before they called us to assist, they had installed PSTL directly from the install disk but they are on GP 11.00.1752 so they should have installed from the download. I had them uninstall and install the correct version. Would that have caused an issue? PSTL installed from the download onto a client workstation and they did not get any errors. Weverified the version on both machines and made sure the Dynamics.set file was changed on the server to match the successful client but that did not help either.
Thanks!