Quantcast
Channel: Forums - Recent Threads
Viewing all articles
Browse latest Browse all 143529

Email tracked using Outlook built-in app does not show

$
0
0

Built-in app screen shows that email is tracked (chain link icon lit green), but when I opened record, the tracked email is not there.

Microsoft Dynamics 365 ONLINE Version 1612 8.2.2.2160 DB 82.2.2.2160. 

Office/Outlook 2016 Version 1807 Build 10325.20082

Monthly Channel

SOLVED:  Email was tracked to Contact record and NOT Relationship. 

Side note: This needs to be addressed.  If you have a Relationship (Family) with 2 contacts (Husband, Wife), if you track email related to the Husband or Wife, the email doesn't show when you open the Relationship record. 


Viewing all articles
Browse latest Browse all 143529

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>