We have Dynamics CRM on-premise.
We reassigned an account from user A to user B.
Our cascading for contacts is set to cascade user owned
One hour later all contacts which were owned by user A where dublicated and both the original and the new record were owned by User B
Contacts owned not by User A stayed at the orignal owner and are not duplicated.
Does anyone have an idea what could have caused this issue and how to avoid it?
Can it be caused by a Dynamics CRM client synchronization f.e. although the unique ids have not changed off course.