Hi All,
I have recently migrated CRM 2013 (On Premise) to CRM 365 Version 1612 (8.2.2.112). Everything was working fine until I hit the snag with Business Process Flow (BPF). When I transition the stage from existing to next (not previous as I have hid the previous button), I got "Invalid stage transition" exception. Complete log is attached below for reference. I am using OOTB phone to case process.
I have read on the web that it is a known issue, however, did not find any resolution yet. I have also logged a ticket with Microsoft a week ago but no solution yet.
Just wondering if you smart fellows have ever came across such situation or know how to fix this issue, could help me.
Thanks in advance.
Regards,
Saqib.
Log:
=================================
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Invalid stage transition. Transition to stage 92a6721b-d465-4d36-aef7-e8822d7a5a6a is not in the process active path. TraversedPath: 15322a8f-67b8-47fb-8763-13a28686c29d, Old StageId: 15322a8f-67b8-47fb-8763-13a28686c29dDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>2a24b8bf-0494-488c-b5f1-83dc3f1036fd</ActivityId>
<ErrorCode>-2146885629</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Invalid stage transition. Transition to stage 92a6721b-d465-4d36-aef7-e8822d7a5a6a is not in the process active path. TraversedPath: 15322a8f-67b8-47fb-8763-13a28686c29d, Old StageId: 15322a8f-67b8-47fb-8763-13a28686c29d</Message>
<Timestamp>2018-11-06T04:57:55.6751028Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>
[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.GlobalActiveStagePlugin]
[bb48066e-f22f-412f-a530-91f72e4b859b: GlobalActiveStagePlugin]
</TraceText>
</OrganizationServiceFault>