Hello Experts,
I am getting following error message when I am assigning a case particular User who already has System Admin Security role. I am unable to figure it our why I am getting error message as I am also logged in with System Admin role. This issue is not with other users who also has system admin role.
Please suggest what am I missing here.
Following is the Error Log :-
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"> <s:Body> <s:Fault> <faultcode>s:Client</faultcode> <faultstring xml:lang="en-US">SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: 31d96322-03a6-e211-a5cd-bc305befb465 and PrivilegeType: Read</faultstring> <detail> <OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"> <ActivityId>d680cacb-2713-4e2d-b7d5-4410f758b832</ActivityId> <ErrorCode>-2147220943</ErrorCode> <ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: 31d96322-03a6-e211-a5cd-bc305befb465 and PrivilegeType: Read</Message> <Timestamp>2018-11-19T08:12:11.8351858Z</Timestamp> <ExceptionRetriable>false</ExceptionRetriable> <ExceptionSource i:nil="true" /> <InnerFault> <ActivityId>d680cacb-2713-4e2d-b7d5-4410f758b832</ActivityId> <ErrorCode>-2147220943</ErrorCode> <ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: 31d96322-03a6-e211-a5cd-bc305befb465 and PrivilegeType: Read</Message> <Timestamp>2018-11-19T08:12:11.8351858Z</Timestamp> <ExceptionRetriable>false</ExceptionRetriable> <ExceptionSource i:nil="true" /> <InnerFault> <ActivityId>d680cacb-2713-4e2d-b7d5-4410f758b832</ActivityId> <ErrorCode>-2147220960</ErrorCode> <ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>Principal user (Id=31d96322-03a6-e211-a5cd-bc305befb465, type=8) is missing prvReadIncident privilege (Id=c2aff40c-6e68-4437-a631-488a354a1860)</Message> <Timestamp>2018-11-19T08:12:11.8351858Z</Timestamp> <ExceptionRetriable>false</ExceptionRetriable> <ExceptionSource i:nil="true" /> <InnerFault i:nil="true" /> <OriginalException i:nil="true" /> <TraceText i:nil="true" /> </InnerFault> <OriginalException i:nil="true" /> <TraceText i:nil="true" /> </InnerFault> <OriginalException i:nil="true" /> <TraceText i:nil="true" /> </OrganizationServiceFault> </detail> </s:Fault> </s:Body> </s:Envelope>
Thanks
Shubh