I'm using CRM 2011 and I am looking to send a marketing email via a mail merge to about 1,000 contacts.
I have configured my outlook in the email router to work with the CRM.
I have enable tracking tokens in the Marketing system settings and have enabled tracking the tracking of emails in response to CRM email.
I created a 'test' marketing list and campaing with contacts in my own office to see how it worked. The email was sent fine via the mail merge through outlook. Some recipeients chose to unsubscribe and some replied to the email.
In outlook a token is in the corner of each message and a CRM logo by the message in the inbox.
However in the CRM there is no record of a campaign response from these emails, how can I change this?