Hello,
Before I ask my question... yes, I know that we're running an outdated, unsupported version of Microsoft CRM. Eventually we will upgrade, but for now I have to get CRM working for a user and am having trouble.
User has XP 32-bit with Office 2007. I logged into Windows with my account (admin) and installed CRM. Then, I started up Outlook with my account and all of the CRM options are there and working. When the user logs into Windows and opens Outlook, none of the CRM options are present. I've checked disabled items, ran Outlook diagnostics, and looked at any other Outlook options with no luck. I've read that there are diagnostics for CRM that will fix this issue, but I don't seem to have that option. It should be noted that the computers are somewhat locked down so users cannot install their own software. Perhaps that has something to do with it.
Other than taking this dinosaur and throwing it in the ocean, does anyone have any suggestions? Thanks in advance!
Jim