I've tried searching for a solution online but so far I haven't found anything matching my problem.
I'm using Outlook 2010. I installed the Microsoft CRM 2011 using the online installer, with offline support. Then I configure it for the CRM server (hosted solution, not on premise). It finds the hosted site, says it synchronizes data (which appears to have worked), and everything goes well with the installation.
I open Outlook and it now has the new folder for the CRM with the correct name. However, when I click on it, no matter what section I browse to within the CRM feature, everything single page says "Retrieval of a page from a CRM server failed due to an error." Everything appears to work fine when I log in via the web interface through a web browser.
Other possibly useful info:
- Using a Windows 7 32 bit computer
- Have previously used a different MS CRM 2011 that was hosted, which worked fine. So this problem may be related to this computer previously being configured with a different CRM server. I completely uninstalled MS CRM and the DB after I stopped using the previous MS CRM 2011 hosted one.
So far I've tried all of the following:
- Uninstall CRM / Install CRM
- Uninstall CRM and SQL DB, Install CRM (which also reinstalls SQL DB)
- Repair CRM
- Install CRM 2011 Rollup 11 (KB2710577)
- Install CRM 2011 Rollup 13 (KB2795627)
- Reboot the computer after all of the above.
- Disable antivirus
- Uninstall CRM, remove MSCRM folders from both Local profile and Roaming profile.
Also noteworthy:
- I've confirmed our web filtering software is not blocking this traffic
- I've configured our firewall is not blocking this traffic
Sorry for long post but I wanted to make sure I included everything I've tried so far without success. Any feedback is appreciated. Thank you!