Hello
I have a very strange situation and it's been blocking me recently.
I have successfully installed and configured an email router instance to be used to send emails from our online CRM instance a few weeks ago.
I have only configured and tested emails out scenario, and I want to try a forward mailbox and other options available for incoming emails.
But, when I launch the Email router configuration and try the "Load Data", I get the following error :
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E-mail Router Configuration Manager
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The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server. This may indicate that the Microsoft Dynamics CRM server is busy. Verify that URL 'dev.crm5.dynamics.com/cd26c4be006c4exxxxx& is correct. Additionally, this problem can occur if specified access credentials are insufficient. To try again, click Load Data. (Metadata contains a reference that cannot be resolved: 'dev.crm5.dynamics.com/.../Discovery.svc.)
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OK
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I modified the organisation unique ID above but I'm sure it is the correct one.
Additionally, when digging in the windows event viewer I can see this error :
The E-mail Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider. System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'dev.crm5.dynamics.com/.../Discovery.svc. ---> System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
--- End of inner exception stack trace ---
at Microsoft.Crm.ServiceProxyCache`1.GetNewServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment)
at Microsoft.Crm.Tools.Email.Providers.Utility.GetOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName)
at Microsoft.Crm.Tools.Email.Providers.Utility.GetCrmService(Uri discoveryUri, String authMode, String userName, String password)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)
Now I am really puzzled because despite having these errors, which basically indicates the connection is not working or there is something wrong with it, the email router is working just fine, and actually sending emails out like it should.
Hope someone can help me in fixing this error.