Hi all,
We use GP 11.0. One of my associates input a payment in A/R, but instead of putting the date as 12/12/12, he input 12/12/21 as in 2021. Apparently when the pop up box said that that period was not set up yet, he clicked OK. I then approved/posted the transaction in GP, not noticing the transposition.
So now in our system the Document Date is 12/12/21 but the Post Date is correct, 12/12/12. The payment shows up on the A/R aging but does not show up on the Sales Inquiry by Customer unless you expand the range to 2021.
I tried to delete the transaction completely but can not. I tried to Void the transaction using Transactions / Sales / Posted Transactions, but when the I select the payment and click Void, it says A Fiscal Period for this Date Has Not Been Set Up.
Does anyone have experience with something like this? The only other option I can think of is to Void the Payment as of a date in this period, but then I wonder what the impact of this will be. Does anyone else have any experience with this type of error?
Thanks,
Paul A. in Boston