Hello - My company's CRM implementation appears to be having an issue with attachments on 1 of the prod servers. As far as we know this issue doesn't exist on the other prod servers. When a user tries to open a previously saved attachment associated with a Request the system returns the following error message:
"Cannot open file: C:\Users\jsmith\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.... The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder"
I'm new on the team but my understanding is that we use the native CRM implementation for attachments. Therefore, it should be safe to make some assumptions in this context. Based on the error message I'm assuming that the files are stored as a byte[] in the database. When the user double-clicks a url to open the file I'm assuming the system retrieves the byte[] from the db, writes the content as a file to a temp folder and then opens the file for display to the user.
So based on the error message and my assumption above, my first impression is that maybe INETUSER, ASPNET or some other type of system user ID needs to be given directory permissions to the file directory. However, based on the error message, it looks like the system successfully writes the file to the folder but encounters issues when it tries to open it?
Anyway, I'm guessing if you've been on more than 1 CRM implementation then you've probably encountered this issue at some point or you probably have a good idea about what might be causing this issue. Please let me know your thoughts....