Hi, maybe someone can help me on this:
In our company we create cases with the account as a customer and the contact of the account reporting the issue.
Now, when I open an existing case form in the regular web client, I can create/add an email activity. This opens up an new email record with the contact of the case populated to the "To" field. Like it should.
However, when I do exactly the same in the Interactive Service Hub (ISH), the "To" field is not filled with the contact of the case, but with the account where this contact belongs to. This is not how I would like it to work.
But, how can I change this behavior and let ISH act the same way the regular web client does?
Kind regards,
Maurits Vlasman